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The
most important factor to remember when working with Telesource is -- we
want to make working with us easy for you. We are flexible and will meet
your requirements. Please, let us know what is best for you.
To Place
a Purchase Order:
- Call your Telesource
Account Manager at 1-800-525-4300.
- Your Telesource
Account Manager is available for quotations on equipment availability,
purchase and delivery information.
- Telesource also
has a staff of technicians available to answer your Northern Telecom
related questions at no additional charge. Your Telesource Account Manager
will assist you in contacting the technician you require.
- As a Telesource
customer, you may purchase on a verbal purchase order number or send
in your request on hard copy. Terms are NET 30 and freight is prepaid
and added with the FOB being Pontiac, Michigan. (If you are a new customer,
click here to complete our credit application.)
- Telesource utilizes
all available carrier and freight services on the current market. We
offer next day services, counter-to-counter and standard ground shipping.
We use transportation services that reflect the cost effective and quality
service that is standard of Telesource.
- All Telesource
equipment has a full 12 month warranty with a guaranteed free next day
replacement repair on all warranty items. Warranty stickers are on all
equipment stating company name, date and phone number.
To Place a Repair Order:
- Call your Telesource
Account Manager at 1-800-525-4300.
- Telesource offers
two options in our Repair Service Division.
- Repair and
Return - This option allows you to send in your Northern Telecom
equipment for repair and we will return it like new!
- Advance Replacement
on Repair - Telesource will advance to you an item from our inventory
in replacement for the repair item that you send in. This option
is offered at the standard repair price with no additional charge.
- A return authorization
number (RA) will be issued by your Telesource Account Manager against
each repair order placed.
- Send your repair
item to:
Telesource
Midwest Production Center
156 Beeline Drive
Bensenville, Illinois 60106
RA#________________
The RA# should either be on the label or equipment All
repair items have the same full 12-month Telesource warranty and guarantee.
To Get a Warranty
Replacement:
- In the case of
a warranty replacement, please call your Account Manager, at 1-800-525-4300
for a Return Authorization (RA) number.
- At no additional
charge to you, your Account Manager will have the equipment picked up
or shipped to our facility. The return label should read:
Telesource
Midwest Production Center
156 Beeline Drive
Bensenville, Illinois 60106
RA#________________
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